Frequently Asked Questions
Find answers to common questions about our services
FAQs
Common Questions
Here are answers to some of the most common questions we receive about our services.
WAKAH LOGISTICS - TANZANIA offers comprehensive logistics and transportation services including road freight, warehousing, customs clearance, and supply chain solutions across East and Central Africa. We specialize in cross-border transportation to countries including Kenya, Uganda, Rwanda, Zambia, and more.
You can track your shipment using the tracking number provided in your shipment confirmation email. Alternatively, you can contact our customer service team at info@wakahcargo.com or call +255 798 612 101 for real-time updates on your shipment's status.
Shipping rates vary based on several factors including the origin, destination, weight, dimensions, and type of cargo. For an accurate quote, please use our online quote form or contact our sales team with your specific requirements.
Required documents typically include:
- Commercial Invoice
- Packing List
- Certificate of Origin
- Import/Export License (if applicable)
- Transport Document (CMR or Waybill)
We accept various payment methods including bank transfers, mobile money, and credit/debit cards. Payment terms can be discussed based on the nature of your shipment and your business relationship with us.
Yes, we offer comprehensive customs clearance services. Our team of experts will handle all necessary documentation and procedures to ensure smooth clearance of your goods at the border. We stay updated with the latest customs regulations in all the countries we operate in.
Yes, we offer comprehensive cargo insurance options to protect your shipment against loss or damage during transit. Insurance costs are calculated based on the value of your goods and the level of coverage required. Please contact us for more information on our insurance options.
You can reach our customer service team through the following channels:
- Phone: +255 798 612 101
- Email: info@wakahcargo.com
- Visit our office: Sheikh Lango, Manzese, Dar es Salaam, Tanzania
- Contact form on our website
Still have questions?
If you can't find the answer to your question, feel free to contact us directly.
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