Tanzania to DRC

Shipping to the DRC requires several key documents:

• Commercial invoice (3 copies, notarized)
• Packed in triplicate (PIT) form
• Certificate of Origin (COMESA or SADC)
• Bill of Lading or Air Waybill
• Import Declaration Form (FIC)
• Proforma invoice (for customs valuation)
• Import license (for certain goods)
• Phytosanitary certificate (for agricultural products)

Our team will guide you through the specific documentation needed based on your shipment type and contents.

Transit times vary by destination and mode of transport:

• Dar es Salaam to Lubumbashi: 7-10 days by road
• Dar es Salaam to Kolwezi: 10-14 days by road
• Dar es Salaam to Kinshasa: 14-21 days (via Zambia or by sea to Matadi)
• Air Freight: 3-5 days (including customs clearance)
• Sea Freight to Matadi Port: 10-14 days + inland transit

These times are estimates and can be affected by border formalities, road conditions, and customs clearance.

DRC customs duties and taxes include:

• Import Duty: 5-30% (varies by product category)
• Value Added Tax (VAT): 16% on CIF value + duty
• Statistical Tax: 1% of CIF value
• Excise Tax: 5-30% on specific goods
• Withholding Tax: 2-5% on certain imports
• Customs Processing Fee: 0.7% of CIF value

COMESA and SADC member states may benefit from reduced rates. Some goods may qualify for duty exemptions under specific conditions.

Strictly Prohibited Items:

• Narcotics and illegal drugs
• Counterfeit currency and goods
• Pornographic materials
• Weapons and ammunition (without special permits)
• Hazardous materials and chemicals
• Endangered species and wildlife products

Restricted Items (require special permits):

• Pharmaceuticals and medical equipment
• Agricultural products and plants
• Live animals and animal products
• Communications equipment
• Precious metals and gemstones

We provide multiple tracking options for your convenience:

• Online Tracking: Use your unique tracking number on our website's tracking portal
• Mobile App: Download our app for real-time updates and notifications
• Email/SMS Alerts: Opt-in for automatic status updates at key milestones
• Customer Service: Contact our dedicated DRC shipping support team for assistance

You'll receive your tracking number immediately after booking and can monitor your shipment's progress from pickup to final delivery.

Proper packaging is essential for safe transit to DRC. Our requirements include:

• Use sturdy, durable packaging suitable for long-distance transport
• Seal packages with strong, waterproof tape
• Use adequate cushioning material (bubble wrap, foam, or packing peanuts)
• Mark packages as "Fragile" or "This Side Up" when necessary
• Include packing list inside the package and attach a copy outside
• For international shipments, place commercial invoices in a waterproof pouch
• Wooden crates must be ISPM-15 compliant (heat treated and marked)

We offer professional packing services to ensure your items are properly protected during the journey.

Our dedicated DRC shipping support team is available:

• Monday-Friday: 7:00 AM - 7:00 PM CAT
• Saturday: 9:00 AM - 2:00 PM CAT
• Sunday: Emergency support only

For urgent matters outside these hours, our 24/7 emergency line remains available for registered customers.

We offer multiple secure payment options:

• Bank Transfers: Direct transfers to our company account
• Mobile Money: M-Pesa, Airtel Money, Orange Money
• Credit/Debit Cards: Visa, Mastercard, American Express
• Western Union/MoneyGram: For international payments
• Cash on Delivery: Available for select services (terms apply)
• Corporate Accounts: Credit terms for approved businesses

All transactions are processed securely, and you'll receive a receipt for every payment made.

In the rare event of damage or loss:

1. Report Immediately: Notify us within 48 hours of delivery (or expected delivery for lost items)
2. Document the Issue: Take clear photos of the damaged items and packaging
3. Submit a Claim: Complete our online claim form and attach supporting documents
4. Investigation: Our claims team will review within 7-10 business days
5. Resolution: We'll work with you to reach a fair settlement

For best protection, consider purchasing additional insurance coverage for high-value shipments.

Yes, we specialize in personal effects and household goods shipments to DRC. Our services include:

• Door-to-door delivery service
• Professional packing and crating
• Customs clearance assistance
• Storage solutions if needed
• Handling of fragile and valuable items

Required documents typically include:

• Copy of passport
• Work permit or residence visa (if applicable)
• Detailed packing list
• Duty exemption form (for returning residents)
• Letter of transfer (for company transfers)

Contact us for a personalized quote and detailed information about tax exemptions for personal effects.

We offer secure storage solutions in major DRC cities including Lubumbashi, Kinshasa, and Kolwezi:

• Short-term Storage: Daily or weekly options with easy access
• Long-term Storage: Monthly contracts with discounted rates
• Climate-Controlled: For sensitive items like electronics, artwork, and documents
• Bonded Warehousing: For goods awaiting customs clearance
• Container Storage: Keep your goods in their original container

All facilities feature 24/7 security, CCTV surveillance, and fire protection systems.

Our customs clearance process is designed for efficiency and compliance with DRC regulations:

1. Document Preparation: We verify all required documentation is complete and accurate
2. Pre-arrival Processing: Submission of documents to customs before arrival when possible
3. Duty Assessment: Calculation of applicable duties and taxes
4. Inspection: Coordination with customs officials if physical inspection is required
5. Release: Final clearance and release of goods
6. Delivery: Arrangement of final delivery to your specified address

We work with licensed clearing agents who are experts in DRC customs procedures, ensuring smooth clearance and minimal delays.